A Returned Materials Authorization Number (RMA) must be obtained prior to returning product to Integra Miltex. Product received without an RMA number will be returned directly to the distributor, with a letter of explanation. Returns will only be granted and authorized by obtaining an RMA number from Integra Miltex customer service at 1-866-854-8300.
Issuance of an RMA number should not be interpreted as a final credit to your customer account. Integra Miltex reserves the right to evaluate incoming returns prior to issuing any customer credit
There is a 25% restocking charge for product returned 90 to 120 days after receipt of shipment. Product must be returned unused and in its original packaging with no additional labels or materials added to the package. NO returns will be accepted beginning 120 days after receipt of shipment. Non-Sterile products which have been opened, are returned out of the original packaging or are returned after the expiration date, will not be credited.
Discontinued products, private labeled products, custom made products, custom etched products and neutralized products are not returnable.
For instruments needing repair or noted as "broken", please contact customer service at 1-866-854-8300 for information regarding the special shipping and handling requirements.